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Child Safe Organisation

We're a Child Safe Organisation

Ƶ is a child safe organisation, committed to ensuring and advocating for the safety and wellbeing of children entrusted to our care. We demonstrate this commitment through embedding of the NSW Child Safe Standards in culture, policies, procedures and practice. Big Fat smile has a zero tolerance for child abuse and harm and all allegations and safety concerns will be treated seriously and acted upon.


Our Child Safe Framework (pictured right) demonstrates our organisational commitment to being a preeminent child safe organisation in the broader early learning and care and child and family sector. Our framework provides a comprehensive and integrated whole of organisation approach towards creating and embedding a child safe culture, environment and practices within the organisation

What Are the Child Safe Standards?

The Royal Commission into Institutional Responses to Child Sexual Abuse recommended 10 child safe standards, drawing on its findings, research and consultation about what makes organisations child safe. 

These standards come with core components to help organisations implement each standard.

Child Safe Standards PDF

Safeguarding Children at Ƶ

Ƶ employ a number of measures to safeguard children in our practice and in our relationship with families. 

Please find below our resources, policies & procedures and codes of conduct

Child Wellbeing and Child Protection Brochure

Ƶ Code of Conduct

Ƶ Family Code of Conduct

Safeguarding Children Policy & Procedures

Look, Do, Tell Framework

The Voice of the Child


COMING SOON! A gallery of Children's artwork around safety from within our Ƶ services.

Resources for Families

Crisis Numbers


Child Protection Helpline

13 2111 (NSW)

The Helpline is open 24 hours a day, 7 days a week. The helpline can be used to report a child who has been abused, neglected or is at significant risk of harm.


Link2Home Homelessness

1800 152 152

Link2Home is a statewide homelessness service for people experiencing homelessness or at risk of homelessness. The information and referral telephone service is open 24 hours a day, 7 days a week


NSW Domestic Violence Line

Free call 1800 656 463

The Domestic Violence Line is open 24 hours a day, 7 days a week. The helpline offers telephone counselling, information and referrals to support those women who have had domestic violence experiences. 


Kids Helpline

 1800 551 800

Kids Helpline provides free, private and confidential, telephone and online counselling for young people aged between 5 and 25 in Australia. The Helpline is open 24 hours a day, 7 days a week.


Lifeline

13 1114

Lifeline Australia provides support for all people who are experiencing a personal crisis. The service provides 24/7 crisis support and some crisis prevention services.


Suicide Call Back Service

1300 659 467

The Suicide Call Back Service is open 24 hours a day, 7 days a week. The Service provides telephone and online counselling to support those people affected by suicide.


NSW Rape Crisis

1800 424 017

The NSW Rape Crisis Service provides counselling for people of all genders who have been impacted by sexual assault. The service provides telephone, online, and face-to-face counselling. The services are free and open 24 hours/7 days.

Parents, Carers & Families


Parent line

1300 1300 52

Telephone counselling and support service for parents and carers with children aged 0 to 18 who live in NSW. The service offers advice on child behavior and development; childhood anxiety; bullying, living with teenagers, and family violence. Parent line is open from 9am to 9pm weekdays, 4pm to 9pm weekends.



Australian Breastfeeding Association (ABA)

1800 686 268 (MUM 2 MUM)

The Australian Breastfeeding Association (ABA) is a national breastfeeding information and support service. The ABA helpline provides access to breastfeeding counsellors, who are mothers who have breastfed their own children and have completed a Certificate IV in Breastfeeding Education (Counselling),a and community educators who have completed the Certificate IV in Breastfeeding Education. Thus, the association also offers;

-        an online information hub

-        LiveChat

-        mum2mum app

-        Local support groups

-        Antenatal classes

-        Memberships for mums and health professionals



Tresillan

Tresillan offers advice and support to parents and carers in Australia. It runs a number of programs to help support parents to deal with the challenges in the early parenting period such as sleep difficulties, feeding problems, managing multiple babies and toddler behaviour.


The Tresillian Parent Help Line (1300 272 736) also connects parents and carers with nurses. It is open between 7am and 11 pm, seven days a week.

 


ParentsBeyondBreakup: Dads in Distress & Mums in Distress Helpline

Helpline (Mon to Sat, National support line, 8:30am-5pm AEST)

-       Call 1300 853 437 (or +61 2 6652 8113)

-       [email protected]

Web:


The service offers support to parents experiencing trauma related to family breakdown and separation. It provides mental health support in recognition of stress and anxiety caused by parent-child contact and custody battles.



Southern Youth and Family Services

(02) 4221 7700

The SYFS provides a range of support services for young people, families, and the Community. The services offered by SYFS are accommodation, housing, health, information, counselling, training and employment support, advocacy, referral, assessment, education, and material and financial assistance.

https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Femail.mail.resonate.cx%2Fc%2FeJxVT8tqwzAQ_Br7aGStbcUHH9K0hkIJpbn0JtbSyhHIDyQlqf--Cr24sJfZYV66a4ShAXLbccY5a5jgHEoGBRxMqVoNnEpWa4SsYhNaV3gKy4yRCvWTX7uSMSTgRvCDIcOaCmvRtKAU1TWv6ip33TXGNWRwzHifbrCjwRgm62hvlZjVL4pCMG55JPT5h_qEXuzYY7w8JYmARkILXO6-8g292z4I_Wzn8TjrE3qSJReVkDLct6f76Tv3naeBlMIiONSUBu3LqGUq8JbHLiWPHqczTvQv5DWt3870-KKwLnOgII-OfEyKy83faXvXkv0CGotwPA&data=05%7C01%7Crebecca.slade%40bigfatsmile.com.au%7C14f7bf93277a4bdf4a3e08da48d56e3a%7Cdc03d17d93c349daa926706113ffcaf4%7C0%7C0%7C637902378763379705%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=tCZjm5uvX9I43vhn1V5bO6KAk4ay9B32kPZfyZwigN8%3D&reserved=0
Children & Young Persons


The Frog Youth Services Directory

02 4227 8222

The Frog Youth Services Directory is for young persons, parents and carers, and people who work with young persons in the Wollongong region. The directory provides access to the following services: Aboriginal services; Accommodation; CALD and Multicultural Services; Counselling, Support, and Advocacy; Disability Services; Education, Employment, and Training; Health; Legal Advice; LGBTQI; Material Aid and Resources; Women’s Services; and Youth Centres and Clubs.



HeadSpace

Headspace is the National Youth Mental Health Foundation. The service helps young people, and their loved ones, access vital support through online and phone counselling services, vocational services, and presence in schools. 


Reach Out

·&Բ;&Բ;&Բ;&Բ;&Բ;&Բ; ReachOut.com (for people under 25)

·&Բ;&Բ;&Բ;&Բ;&Բ;&Բ; ReachOut.com/Parents (for parents/carers)

·&Բ;&Բ;&Բ;&Բ;&Բ;&Բ; ReachOut.com/Schools (for work in schools)


Free, private and confidential mental health support to young persons (under 25 years) and their parents. The website has content to help young people to recognize the signs and symptoms of mental health issues, understand mental health concepts, and get guidance on how to seek help or build skills for coping and resilience. 


Children’s Legal Service (CLS)

·&Բ;&Բ;&Բ;&Բ;&Բ;&Բ;

·&Բ;&Բ;&Բ;&Բ;&Բ;&Բ; Sydney: 02 9219 5120 (Surry Hills Children’s Court)

·&Բ;&Բ;&Բ;&Բ;&Բ;&Բ; Parramatta: 02 9066 6000 (Parramatta Children’s Court and Woy Woy Children’s Court)

·&Բ;&Բ;&Բ;&Բ;&Բ;&Բ; Campbelltown: 02 4628 2922 (Campbelltown Children’s Court)

·&Բ;&Բ;&Բ;&Բ;&Բ;&Բ; Wollongong: 02 4228 8299 (Sutherlands Children’s Court, Port Kembla Children’s Court, Nowra Children’s Court, Goulburn Children’s Court)

·&Բ;&Բ;&Բ;&Բ;&Բ;&Բ; Newcastle: 02 4929 5482 (Wyong Children’s Court, Broadmeadow Children’s Court, Raymond Terrace Children’s Court, Singleton Children’s Court)


The service advises and represents children and young persons under 18 involved in criminal cases and AVO applications in the Children’s courts. It ensures children and young persons have access to professional, face-to-face or telephone based legal advice throughout the entirety of their legal proceedings. The hotline operates 9am to midnight weekdays. The service is 24-hours from Friday 9.00am to Sunday midnight and also on public holidays.


Legal Supports


Law Access NSW

1300 888 529

 

Law Access NSW is a free government telephone service that provides legal information, referrals and in some cases, advice for people who have a legal problem in NSW. The hotline is open 9am to 5pm, Monday to Friday (excluding public holidays).



Aboriginal Legal Service (NSW/ACT)

·&Բ;&Բ;&Բ;&Բ;&Բ;&Բ; 1800-765-767 (for police charges and court matters)

·&Բ;&Բ;&Բ;&Բ;&Բ;&Բ; 1800-733-233 (for care and protection and family matters)


The Aboriginal Legal Service (NSW/ACT) provides legal services to Aboriginal people. The service addresses the following areas of law: Criminal Law, Family Law, Care and Protection Law; and Tenancy.



Disaster Response Legal Service NSW

1800 801 529

 

The Disaster Response Legal Service NSW can help people with everyday legal problems including instance claims and disputes, financial hardship. Tenancy and Centrelink. The helpline is available between 9am and 5pm Monday to Friday.


Illawarra Legal Centre Inc.

02 4276 1939

A: 7 Greene Street, Warrawong 2502

P: PO Box 139, Warrawong NSW 2502



The Illawarra Legal Centre provides free-of-charge legal advice and assistance to people in the Illawarra LGA. The service offers advice on the following - General Law, Tenants Services, Welfare Rights; Aboriginal Legal Access Program; Financial Counselling; Community Legal Education; Child Support; Law Reform and Policy Work, and Children Court Assistance Scheme.



Shoalcoast Community Legal Centre

P: 02 4422 9529 

Free Call: 1800 229 529

A: 80 Bridge Road, Nowra NSW 2541

PO BOX 1496 Nowra NSW 2541

Hours: Mon-Fri 9am-4pm



Shoalcoast Community Legal Centre services the following local government areas- Shoalhaven, Eurobodalla, Bega Valley, Snowy Monaro & Queanbeyan/Palerang. It provides professional legal advice and representation to the most disadvantage members of the Australian community. This occurs over the phone and face-to-face. The service offers advice on the following: credit and debit; personal safety; parenting issues; employment issues; Centrelink/welfare issues; family law (separation); family law (children); domestic violence; victims compensation; and tenancy and neighbour issues.


Housing


Housing NSW

8753 8280


Tenants Services

(02) 42743475

Free specific advice and assistance for people renting their home


Supported Accommodation and Homelessness Services Illawarra (SAHSSI)

(02) 4229-8523

A: Level 1, 63a Market Street, Wollongong NSW 2500

Specialist Homelessness Service supporting vulnerable women and families in the Illawarra and Shoalhaven regions


Wollongong Homeless Hub

(02) 4228 0955

A: 75-79 Keira Street, Wollongong

The Wollongong Homeless Hub offers help and advice to support for people who are homeless or at risk of homelessness. It comprises of four service delivery streams which are:

-        Transistional Housing Support

-        Homeless Hub Crisis Response

-        Glider Accommodation Pre/Post Crisis Support

-        Outreach Service Delivery (Mobile Truck) 


Illawarra-Shoalhaven Men’s Homelessness Support Service

4423 3558

The service provides integrated support to single men over 25 years of age who are homeless or at risk of homelessness in the Wollongong, Shellharbour, Kiama and Shoalhaven LGA. The service can also make referrals to a range of services.


Note: The service strongly focuses on responding to First Nation men and men from culturally and linguistically diverse (CALD) backgrounds.

Mental Health Supports


Disability Gateway

1800 643 787

Information and services to help people with disability, their family, friends and carers


Camp Quality

02 9876 0500

r[email protected]

The organization provides a broad range of services to children and families impacted by cancer: in hospitals, schools, and online. 


SkillzforME

 0484-000-685 (or 0404-107-111)

74 Captain Cook Drive, Caringbah
New South Wales 2229, Australia


Non-for-profit organisation providing opportunities for children with additional needs to “learn and play together in safe, inclusive and supportive environment”. The services offered by Skillzfor Me are:  parent support; diagnosis support; NDIS support; School advocacy; and pre-school/day-care support.


Note: Cost of service can be claimed using NDIS Funding, either plan or self-managed.

Cost can also be subsided through use of Creative Kids Voucher.


Yurana Cancer Kids Holiday Homes Inc.

02 4454 1700

Yurana/[email protected]

The service offers free holidays to children and families impacted by serious health concerns (including cancer and cystic fibrosis) on the South Coast of NSW in Ulladulla. In order to access the service, the individual must first supply a referral from their doctor, a health care professional, or social worker. This can be in the form of a letter, email, or phone call to the office.


Nowra Community Health Dental Clinic

P: (02) 4424 6480

A: 5-7 Lawrence Ave, Nowra NSW 2541

PO BOX 55 Nowra NSW 2541

Free dental treatment for all children aged 0-18 under SAP (School Assessment Program). Provision of adult dental services to eligible clients I.e., Health Care Card holders, Pension and Senior Card holders and their dependents.


Immunisation Clinics (Childhood) - Nowra

(02) 4429 3459

A: Development & Environmental Services, Shoalhaven City Council, Nowra NSW 2541, PO Box 4, Nowra NSW 2541


Free Childhood immunisation clinics are held on the 1st Tuesday, Wednesday, and Thursday of each month at various venues throughout the Shoalhaven. Ring contact number for more information, including venues and times.

Interchange Illawarra

02 4227 1079

i[email protected]


Interchange Illawarra offers a range of support services for people with a disability and their parents/carers; inclusive of, daily living assistance, social support, community inclusion, short term accommodation, parent and carers support, and support coordination.


Lifestart

1800 953 390


Lifestart provides support services to children and young persons aged 0-24 years with a disability, their families and carers. The services offered by LifeStart include early childhood intervention; occupational therapy; physiotherapy, speech therapy, counselling and clinical support, and Supported Playgroups.


The Illawarra Disability Trust

1300 347 224

https://www.disabilitytrust.org.au


The Illawarra Disability Trust offers a wide range of services and supports to people with disabilities and their family members. The services offered by IDT include Life Skills Training; Support Coordination; Health and Fitness; Counselling and Clinical Support; Housing; Employment; and Practical Assistance.


Beyond Blue 

1300 22 4636


Beyond Blue is an Australia-wide mental health and wellbeing support organisation. It provides a free online and telephone helpline for people with mental health concerns, including depression and anxiety. The helpline is 24 hours a day, seven days a week.


Disability Abuse and Neglect Hotline

1800 800 052

TTY 1800 301 130


The National Disability Abuse and Neglect Hotline, is a free, confidential, and Australia-wide service for reporting abuse and neglect of people with disability. The people that can contact the Hotline, include persons with disability, and their family, friends and service providers. The Hotline is open Monday to Friday, between 9am and 7pm, in exception to national public holidays.


Blue Knot Foundation

1300 657 380

h[email protected]


The Blue Knot Foundation provides telephone counselling for adult survivors of childhood trauma, their family, friends and health care professionals. The Blue Knot Helpline and Redress Support Service is available seven days a week, between 9am and 5pm. Call 1300 657 380 or email [email protected].


Illawarra Women’s Health Centre

02 4255 6800

Building 2, Belfast Avenue, Warilla

[email protected]

Mon-Fri, 9am-5pm

Doctor, clinicians, information, support and referrals, contraceptions, counselling, advocacy groups and training



Illawarra Women’s Health Centre provides free or low-cost medical, allied and complementary health care as well as health and wellbeing-programs, groups and education to increase women’s health and wellbeing. The services that women can attain from IWHC are as follows – Doctor; Women’s Nurse Practitioner; Abortion and Contraception; Mental Health Support; Domestic and Family Support; Massage Therapist; Dietician; Legal Advice and Support; Groups, Workshops and Programs; Young Women’s Program; Disability Support; and Mothers and Sons Program.


LGBTIQA+


ACON

ACON provides free and confidential care and support to people within the NSW LGBTIQ+ community. The services offered by ACON include HIV Support Counselling, LGBTQ Counselling, Substance Support, Suicide Prevention and Aftercare, Care Coordination, Home Based Support, Community Visitors Scheme, ad Mental Health Peer Work.


QLife

1800 184 527

This organisation provides free and anonymous LGBTI peer support and referral for people in Australia wanting to discuss issues of sexuality, gender, identity, bodies, emotions and relationships. The telephone and webchat service operates from 3.00 pm to midnight, seven days a week.


Rainbow Families

+61 (0)481 565 958.

Rainbow Families provides a network of support to children and families within the NSW LGBTIQ+ community. It has resources that can help members of the LGBTQ+ community to begin their parenting journey, as well as information on legal rights and entitlements for gender-diverse families.


The Gender Centre

(02) 9519 7599

The Gender Centre INC offers a number of specialist services to help assist transgender, gender-questioning and gender-diverse people and their partners, family members and friends. The services provided by Gender Centre include counselling and psychological support, accommodation, case management, education and training, HIV and Hep C Testing, needle exchange, outreach support, tenancy support, and voice/speech pathology.


Parents and Friends of Lesbians and Gays (PFLAG) NSW

Email: [email protected]
Phone: (02) 9294 1002

Website:
Facebook:

Parents and Friends of Lesbians and Gays offers support and information to families and friends of lesbian, gay, bisexual, transgender, and queer (LGBTQ+) people.

Culturally & Linguistically Diverse Supports


Illawarra Multicultural Services

(02) 4229 6855


Illawarra Multicultural Services offers support to culturally and linguistically diverse communities in the Illawarra. This includes migrants, humanitarian entrants and refugees. The services offerred by IMS include: Information, Advice and Referral; Advocacy; Casework and Case Management; Capacity Building; Financial Assistance; and Drop-In Settlement Services.



SCARF Refugee Support

02 4229 7566

[email protected]

A: Post Box 238, Wollongong NSW 2520

H;: Monday – Friday, 8:30am – 5:00pm



SCARF offers assistance to refugee entrants to build a sense of belonging and navigating the practical and personal challenges of starting a new life in Australia. It provides a diverse range of services, including Active Connections, L2 Driver Mentoring, Education and Tutoring, Inclusion and Diversity, Social Inclusion, SCARF Youth, and Employment Support.

 

Translating and Interpreting Service (TIS)

13 14 50


The Translating and Interpreting Service (TIS) is a free and confidential interpreting service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients. The phone interpreting service of TIS is available 24 hours a day, every day of the year.

Practical Assistance

Individuals can find their closest food relief charity by searching:

-        OzHarvest ()

-        or contacting Foodbank Directly at Foodbank NSW & ACT Limited.

P: 02 9756 3099

E: [email protected]


Note: Aboriginal people can contact Foodbank to find out where they can access free hampers.


Food Fairness Illawarra

Low cost and free meals directory


Need a Feed?

Need a Feed? provides food and personal care items to people in need. For enquiries email [email protected]

Domestic & Family Violence Supports

Domestic Family Violence and Sexual Assault Service (DFVSAS)

Tol free: 1300 792 755

Opening Hours: Monday to Fridays: 8:30am to 5:00 pm


24/7 crisis sexual assault service call

o   Illawarra: 02 4222 5000

o   Shoalhaven: 02 4423 9211

 

 

Domestic Family Violence and Sexual Assault Service (DFVSAS) offers counselling and support for people who have experienced interpersonal violence and trauma. The following supports are also offered by DFVSAS.

·&Բ;&Բ;&Բ;&Բ;&Բ;&Բ; 24/7 crisis and medical service for a recent (within 5 days) sexual assault

·&Բ;&Բ;&Բ;&Բ;&Բ;&Բ; Court support for individuals who have experienced sexual assault

·&Բ;&Բ;&Բ;&Բ;&Բ;&Բ; Referral to other services


Staying Home Leaving Violence – Family Services Australia

4256 7333


Family Services Australia offers support to women and children to remain safe in their own home or home of choice after experiences of domestic violence. The program, Staying Home Leaving Violence, is delivered in the Wollongong, Shellharbour and Kiama LGA. The program offers the following supports:

-        Information and support on ADVOs, family law matters and effective use of Court Orders to maximise safety

-        Information on alternative housing and services for the excluded individual

-        Safety audits to improve the security of your own home


Illawarra Women’s Domestic Violence Court Advocacy Service

[email protected]

0242294604

Illawarra, NSW 2520


The Illawarra Women’s Domestic Violence Court Advocacy Service (IWDCAS) provides information, support and referrals to local services for women who have experiences of domestic and family violence. IWDCAS also provides court support and information for women with matters before NSW courts.

 

Wollongong Womens Information Service

4228 1499

170 Corrimal Street, Wollongong


Wollongong Women’s Information Service delivers a range of programs and support services to women affected by domestic violence and other issues of concern. It provides information, referral and support both over-the-phone and face-to-face.


Relationships Australia

Level 1/63B Market St, Wollongong 2500

1300 364 277


Relationships Australia Illawarra Centre offers personal and/or family counselling for abusive and abused adults, adolescents and children and a range of family and community support and education programs.  The service offers an 18-week accredited program for men who are willing to “Take responsibility” for their personal use of violence in relationships. Fees apply on a sliding scale.


Immigrant Women’s Speakout Association (IWSA)

(02) 9635 8022

PO Box 9031, Harris Park NSW 2150

[email protected]

 

 

Immigrant Women’s Speak out Association (IWSA) is a community-based organisation that provides advocacy, support, education and information services to women of non-English speaking backgrounds in NSW. The service also supports women who are experiencing or at risk of experiencing homelessness; and women who are experiencing or who have experiencing domestic or family violence and abuse.


Crisis Numbers


Child Protection Helpline

13 2111 (NSW)

The Helpline is open 24 hours a day, 7 days a week. The helpline can be used to report a child who has been abused, neglected or is at significant risk of harm.


Link2Home Homelessness

1800 152 152

Link2Home is a statewide homelessness service for people experiencing homelessness or at risk of homelessness. The information and referral telephone service is open 24 hours a day, 7 days a week


NSW Domestic Violence Line

Free call 1800 656 463

The Domestic Violence Line is open 24 hours a day, 7 days a week. The helpline offers telephone counselling, information and referrals to support those women who have had domestic violence experiences. 


Kids Helpline

 1800 551 800

Kids Helpline provides free, private and confidential, telephone and online counselling for young people aged between 5 and 25 in Australia. The Helpline is open 24 hours a day, 7 days a week.


Lifeline

13 1114

Lifeline Australia provides support for all people who are experiencing a personal crisis. The service provides 24/7 crisis support and some crisis prevention services.


Suicide Call Back Service

1300 659 467

The Suicide Call Back Service is open 24 hours a day, 7 days a week. The Service provides telephone and online counselling to support those people affected by suicide.


NSW Rape Crisis

1800 424 017

The NSW Rape Crisis Service provides counselling for people of all genders who have been impacted by sexual assault. The service provides telephone, online, and face-to-face counselling. The services are free and open 24 hours/7 days.